[7] Dolans – Look in Mirror: Epilogue

Early Observations for Tribe Spring 2014

Just a brief final note on my series on the Indians and their attendance and how it relates to the near term future of the team. I was honored by WFNY with a reference to my blog series in the While We’re Waiting (WWW) section today. I appreciate Kirk Lammers reference to the series even though he honestly stated that he didn’t agree with all my points. That is the reason I am adding this brief seventh and final installment in the series.

The beauty of that reference in WFNY is that it not only helped expose many people to something I spent considerable time creating. But it also allows me to say this tonight. I am completely cool with people not agreeing with me because I am not 100% convinced I believe myself in all of the points I made in that series. That is what makes blogging one of the most rapidly growing communication tools today. It allows an expression of thought from someone other than a professional to be heard and then be followed by debate and dialogue.

The main reason for the series was to challenge widely held views about the Cleveland Indians failure at the gate (Brown’s town, bad economy, baseball disinterest, etc.) At the same time I wanted to emphasize the business principle that you shouldn’t blame your customers for a failing business. You should look in the mirror and find out what you can do to change your customer’s behavior. ALL good businesses reinvent themselves to adjust to the customer. Bad businesses cry about how the customer just “doesn’t understand their greatness” and are doomed to failure.

I personally don’t want the Dolans or the Indians to fail. So, I simply said that they need to improve the talent on the field (especially the hitting) and the fans will likely follow. Now I may be wrong but what other viable business plan can you think of that will increase attendance? The only other option is essentially giving up and calling the baseball fans of Cleveland a lost cause. For a lifelong fan, that is simply unacceptable.

So I appreciate that many will disagree and I respect that completely. I hope I have made some of you think and question a few of the widely held “theories” about shrinking Indians attendance.  GO TRIBE !!!! Thanks for listening.